We provide a good honest simple service that our customers like and understand, they come back and use us time and again, and also recommend us to their friends and family.
We get and keep our customers without any marketing gimmicks or sharp practice that some of our competitors use.
So just be aware when your browsing what’s available in terms of storage those "free storage for a month" ,"half price storage for 6 weeks" offers they are just gimmicks to tie you in to an extended contract or an insurance surcharge or a contract termination charge or even large deposit., A free van hire or free collection is just the same it’s a hook to catch you with and there is always a sting in the tail !!!
Our minimum hire is only 1 week!
We will charge you 4 weeks hire up front and a key deposit. But if you use your store for say 5 days and give us the keys back before the start of the second week we give you 3 weeks hire and your key deposit back it's a simple as that.
Our contract is a rolling one so we will re charge the card you give us the details of every 4 weeks and at any time you empty your storage unit and give us the keys back the same refund is applied you keep the storage for as long as you want, just a week or years just tell us when you are finished with it no notice period no tie in's nothing.
We don’t even charge a credit or debit card handling fee what you see is what you pay And includes the VAT. And as if that was not enough your Hire week starts when your hire starts not a Monday or Sunday so your first week’s hire is always a full week.
The small print
Well there has to be some, to protect us both as you would expect, it’s all here on the web site Just click on the site you’re interested in above and its available to read or download below the storage units cost it's all standard terms and conditions +some legal stuff that we don’t expect you to read in detail, but there is nothing to catch you out , So let’s just let's assume you pay for your storage during the term of your hire and give us our keys and lock back at the end of the hire in which case this section below is the only important bit you need to be aware of.
Emptying your storage unit
It is very rare but every now and again we need to charge for additional cleaning, we have a rarely used clause in our contact that allows us charge for cleaning up someone's mess.
So Please before you return the keys to us at the end of your hire ensure that your unit is empty and as clean as it was when you hired it, the next customer expects it in as good condition as it was when you hired it, now we don't expect you on hand and knees scrubbing! Just empty and swept out and tidy.
We will clean any units that need it additional work to ensure that the next customer gets the clean storage space they expect. But we will charge you for that cleaning if it's required as a result of your storage use, So any spilt oil or paint for example, disposing of old furniture and rubbish will all incur a charge as you would expect.
Also don't leave any of items on the storage site or the access road we are watching you on our CCTV system and if we see you leave some old belongings behind we will charge you for its disposal! All our sites are near council recycling centres so anything you want to dispose of can be done legally and easily
OK so you need a clean dry place to store your stuff and you want to hire one of our units, during any weekday 8am till 5pm give us a ring us and arrange to meet us on site usually late afternoon weekdays 3-30 to 4-30pm where we will fill out a simple hire agreement and take payment via a card for the first 4 weeks.
A69 Hexham site 01434 435123
A1 Metrocenter site 0191 6660123
Seaton Burn Site 0191 5494571
You will need to bring with you
2 forms of identification one a photo ID usually passport or driving licence and a utility bill or bank statement showing residential address.
A method of payment, we accept debit cards or credit cards but the card must belong to the hirer.
Remember that our minimum hire period is only 1 week, so we will refund any pre-paid weeks you do not use.